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Usually answered within a day

How can we help?

Write to a person, not a ticket queue. Everything here goes to support@baseline-financial.com.

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Tell us what’s going on

This opens your mail app with everything filled in, addressed to support.

What’s this about?
Send to support Add your email and a message

Prefer to write it yourself? support@baseline-financial.com

Before you write

Sync trouble? Try this first

Pull down on Home to force a sync, then open Accounts and re-authorize any institution showing a warning. That clears most issues in under a minute.

Include your app version

Profile → Security & data shows it. It saves us a round trip.

Screenshots help a lot

Attach them to the email — balances blurred out is fine.

Billing goes through Apple

Refunds and cancellations are handled in your Apple subscription settings, but write to us and we will walk you through it.

Delete your data any time

Profile → Security & data → export or clear. If you want the account gone entirely, ask us and it is done same day.

Common questions

Answered without an email

An account stopped syncing

Open Accounts and re-authorize the institution showing a warning. Banks expire access every 90 days or after a password change.

A transaction is in the wrong category

Tap it, choose Recategorize, and Baseline will offer to apply the same rule to that merchant going forward.

How do I cancel Pro?

Through your Apple subscription settings. Your data and history stay put on the free tier.

Can I get on the Android beta?

Yes — join the Android waitlist on the home page. Invites go out ahead of the store listing.

Do you support joint accounts?

Yes. Connect them like any other account, and use shared goals for anything you are saving toward together.

I found a bug in an early 2.0 build

Send it here with your build number. Early-build reports go straight to the person who wrote the screen.